Refund to Club members under Tenant category (for all clubs):
Refund to the tenant members will be initiated if the membership account is closed with the credit balance and also the confirmation mail from the landlord regarding the closure. The entire credit balance is refunded via NEFT to the account details provided by the member, subject to all dues cleared and membership access cards surrendered.
For Non Resident Members, the refund of balance in the members account is initiated when membership is not renewed and also on voluntary withdrawal by member.
Only the Credit balance kept in the membership account is applicable for refund. The initial membership fee or Minimum Usage Charges (MUC) or Transfer fee are non-refundable.
Retention clause for Banquet events (for all clubs):
Any Reduction in minimum guarantees after receiving the confirmation will be subject to the following schedule of ‘Retention’ Charges:
| SL.No | Intimation regarding reduction in minimum guarantee received | Retention charges if reduction is less than 5% | Retention charges if reduction is 5% or more |
|---|---|---|---|
| 1 | Between 45 and 31 days of start of event | No charge | 50% charge for the covers being released |
| 2 | Between 30 and 14 days of the event | 50% charge for the covers being released | 75% charge for the covers being released |
| 3 | Less than 14 days of the event | 75% charge for the covers being released | 100% charge for the covers being released |
| 4 | 7 or less than 7 days of the event, including ‘no-show’ | 100% charge for the covers being released | 100% charge for the covers being released |
Cancellation of booking:
Any cancellation of booking after receiving the confirmation will be subject to the following schedule of ‘Cancellation’ charges:
For Wedding & Reception
| SL.No | Intimation regarding cancellation received | Cancellation charges – % of minimum guaranteed Pax |
|---|---|---|
| 1 | Before 120 days from the start of the event | No cancellation charges |
| 2 | Between 120 and 91 days | 25% |
| 3 | Between 90 and 31 days | 75% |
| 4 | Less than 30 days | 100% |
For other than Wedding & Reception
| SL.No | Intimation regarding cancellation received | Cancellation charges – % of minimum guaranteed Pax |
|---|---|---|
| 1 | Before 90 days from the start of the event | No cancellation charges |
| 2 | Between 90 and 61 days | 15% |
| 3 | Between 60 and 46 days | 25% |
| 4 | Between 45 and 31 days | 50% |
| 5 | Between 30 and 16 days | 75% |
| 6 | Less than 15 days | 100% |